Refund Policy

Last updated: January 1, 2025

Welcome to GamePulse. This Refund Policy explains our policies regarding refunds for digital products and services purchased through our website located at mobilegamesradar.com (the "Site"). Please read this policy carefully to understand your rights and our obligations regarding refunds.

1. Scope of This Policy

GamePulse primarily provides editorial content, reviews, ratings, and mobile game analysis. Our services fall into the following categories:

• Free Content: All our game reviews, editorial ratings, and selection guides are available for free and do not require any payment.
• Premium Membership ("GamePulse Premium"): A paid subscription service that provides access to exclusive content, ad-free browsing, premium game guides, and early access to certain reviews and features.
• Digital one-time purchases: Occasional one-time digital purchases such as downloadable game guides or in-depth strategy reports.

This Refund Policy applies specifically to paid digital products and services offered on our Site. It does not apply to purchases of mobile games made directly through third-party app stores such as the Apple App Store or Google Play Store. Those purchases are subject to the refund policies of the respective app store operators.

2. No Refunds for Editorial Content

Because GamePulse primarily provides digital editorial content and informational services, all purchases of digital products, including Premium Membership subscriptions, are deemed final and non-refundable once access has been granted, in accordance with applicable consumer protection laws. Once you have accessed the paid content, we cannot "return" or "restock" digital products, and therefore we generally do not offer refunds under our standard policy.

3. The 14-Day Cooling-Off Period (EU/EEA Customers)

For customers in the European Union and European Economic Area, in accordance with the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of the date of purchase without giving any reason. This 14-day cooling-off period applies to digital content and services.

However, important exceptions apply. Under the EU Consumer Rights Directive, if you expressly agree to begin receiving the digital content or service immediately during the initial 14-day period, you explicitly acknowledge that you lose your right of withdrawal once the service is fully performed or the digital content is delivered and starts being consumed.

For our Premium Membership, by completing your subscription and immediately accessing the premium content, you explicitly request that we begin providing the subscription service immediately. Therefore, you acknowledge that you lose your right of withdrawal under the Directive.

For one-time digital purchases (e.g., downloadable guides), if you download or access the digital content during the 14-day period, you acknowledge that you have lost your right of withdrawal, provided that we obtained your express consent and acknowledgement.

4. Refund Requests and Our Discretion

Notwithstanding the sections above, we may, at our sole discretion and on a case-by-case basis, consider refund requests in the following circumstances:

• Technical Issues: If you experience a critical technical error that prevents you from accessing the paid content you purchased, and our technical support team is unable to resolve the issue within 7 business days, you may be eligible for a pro-rata refund for the period during which the service was unavailable.
• Duplicate Charges: If you are accidentally charged twice for the same subscription or product due to a billing error, we will process a full refund of the duplicate charge upon verification.
• Billing Errors: If we wrongly deduct an amount that differs from the confirmed purchase amount, we will refund the overcharged portion upon verification.

5. How to Request a Refund

If you believe you are eligible for a refund under one of the exceptions described in Section 4 above, you must submit a refund request to us within 30 days of the original purchase date. To submit a refund request, please contact us with the following information:

• Your full name and the email address used for the purchase.
• Order number or transaction ID (if available).
• The date of purchase.
• A detailed explanation of the technical issue (if applicable) or reason for the refund request.
• Any relevant supporting information or screenshots.

Please send your refund request to: [email protected] or via through our contact page.

6. Refund Processing Time

If your refund request is approved, we will process the refund to your original payment method within 14 business days of receiving the approval. Refund processing times may vary depending on your payment provider or financial institution.

7. Non-Refundable Items

In addition to our general practices described above, the following are strictly non-refundable:

• Any subscriptions that have been active for more than 30 days.
• Any digital content that has been fully downloaded or accessed more than 5 times.
• Any donation payments or contributions made to GamePulse.
• Any charges from third-party game purchases made through the Apple App Store or Google Play Store. For those purchases, you must contact the applicable app store provider.

8. Subscription Cancellation

You may cancel your GamePulse Premium subscription at any time. To cancel, please log into your account settings and follow the cancellation instructions, or contact our support team. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for future billing periods.
• You will lose access to Premium features once the current billing period ends.
• We do not offer pro-rata refunds for unused portions of a subscription period.

9. Force Majeure

We shall not be liable for any failure to perform our obligations under this Refund Policy if such failure results from any event beyond our reasonable control, including but not limited to war, strikes, fires, floods, earthquakes, pandemics, or other natural disasters, or governmental restrictions.

10. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Refund Policy periodically for any changes.

11. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about our Refund Policy, or to submit a refund request, please contact us:

• By email: [email protected]
• By visiting our contact page: Contact Us
• By mail: GamePulse, 123 Gaming Avenue, Suite 456, San Francisco, CA 94103, USA